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RETURNS POLICY

At Coozybear, we always treat our customers like a family & our goal is to provide 100% satisfaction to our customers. If for any purpose our customers are not happy with the product, we are here to guide them.

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THE RETURN POLICY​

 

​1. Return requests are accepted within 4 days of receiving the package.

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2. The refund process shall be initiated once the original product has reached our warehouse and after completing the QC process at our end, the refund amount shall be added to the source account.

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3. Once the customer requests for the product to return, the estimated number of days to reach the product to our facility would be 7 – 10 working days from the time the original product is picked from the respective address. The mentioned timeline is subject to change due to ongoing pandemics and restrictions placed in their respective district/town/city or state.

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4. This Reverse Pickup facility is only available for pin codes supported by our courier partners. You will need to keep the product(s) packed and ready for pick-up. We will issue a refund to the source account of payment for your return after it reaches our warehouse and the products are undergone Q.C. This process will take a maximum of 7 - 10 working days from the date of raising the return request.

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  • In case we could not find the available delivery partner in your Pin code, then we would request you to self-ship the product to us.

  • The entire refund process will take about 7 to 10 working days to process from the time the request was raised.

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5. The customer shall receive a link to track the status of the return request.
 

  • Customers can return the order if the package is in bad condition, tampered with, or damaged before opening the parcel. Please refuse to accept the package and return it to the delivery person.
     

  • Discount coupons used cannot be refunded. You will receive the same amount you paid at the time of making the purchase.
     

  • COD and Gift Wrapping Charges are non-refundable.

 

EXCHANGE/REPLACEMENT POLICY

 

If the customer faces any concern with the product, he/she may request Replacement within 4 days of receiving the package.

 

1. The customer shall be entitled to an exchange if the product is not available in stock.


2. Replacements for the same product can be exchanged.

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3. Design swap can be done, only in case, the requested product is out of stock.
 

4. Once the customer requests for the product to Exchange/Replacement, the estimated number of days to reach the product to our facility would be 7 – 10 working days from the time the original product is picked from the respective address. The mentioned timeline is subject to change due to ongoing pandemics and restrictions placed in their respective district/town/city or state.

 

5. This Reverse Pickup facility is only available for pin codes supported by our courier partners. You will need to keep the product(s) packed and ready for pick-up. We will pack and ship the replacement product for your return after the returned products reach our warehouse and the products are undergone Q.C. This process will take a maximum of 7 - 10 working days from the date of raising the return request.

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  • In case we could not find the available delivery partner in your PinCode, then we would request you to self-ship the product to us.
     

6. A fixed sum of Rs.250 shall be levied per product if the exchange is made more than once by the customer.
 

7. The customer shall receive a link to track the status of the exchange/replacement request.
 

Note:

  • The original product should be unwashed, unused, undamaged, with all its labels and tags completely intact in proper packaging and are eligible for exchange/return/replacement.
     

  • Customers can return the order if the package is in bad condition, tampered with, or damaged before opening the parcel. Please refuse to accept the package and return it to the delivery person.
     

  • Discount coupons used cannot be refunded. You will receive the same amount you paid at the time of making the purchase.
     

  • COD and Gift Wrapping Charges are non-refundable.

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